At Delight Motion Company, we provide digital creative services and digital products. Because many of our services involve customized work created specifically for each client, refunds are subject to the terms below.
1. Digital Products
Digital products, templates, pre-designed creative products, and other downloadable or electronically delivered products are generally non-refundable once delivered or downloaded, except where required by applicable law or where a specific product states otherwise.
2. Custom Services
Our custom services include Logo Animation, Graphic Design, Video Production, Web Design & Development, Digital Marketing, AI Studio services, and other creative services.
Because these services involve time, resources, and customized work, refunds are generally not available once work has started.
This includes situations where:
Design or production has started;
Drafts or previews have been created;
Project resources have been allocated; or
Work has been partially or fully completed.
3. Cancellation Before Work Starts
If you request cancellation before work has started, we may review the request for a refund depending on the project, payment status, and any costs already incurred.
Approved refunds will be processed through the original payment method where possible.
4. Revisions Instead of Refunds
If you are not satisfied with the delivered work, we will provide the revisions included in your selected package.
Reasonable revisions may include:
Text or color changes
Timing adjustments
Minor design changes
Other adjustments within the agreed project scope
Major changes or a completely new concept may require an additional fee.
5. Client Delays & Abandoned Projects
Clients are responsible for providing required files, information, approvals, and feedback.
If a project is inactive because the client has not responded or provided required materials for 30 days or more, the project may be considered abandoned and closed.
Refunds will not normally be available for abandoned projects.
6. Delivery Issues
If a final deliverable has a genuine technical issue or does not match the agreed project requirements, please contact us so we can review and, where appropriate, correct or replace the deliverable.
7. Payment Disputes & Chargebacks
If you have a payment or service concern, please contact us first so we can attempt to resolve the issue.
Unresolved or unauthorized chargebacks may result in the related project or service being paused while the payment dispute is reviewed.
8. Contact
For refund or cancellation questions, please contact:
